Returns & Warranty

All Slab & Trim products are custom made to order. This policy explains our all-sales-final return position and what our limited warranty covers.

1. All Sales Final — No Returns

Every product we sell is custom manufactured to your chosen size, finish, and hardware. For this reason, all sales are final and no returns, exchanges, cancellations, or refunds are possible once an order is placed. The only exceptions are an item that arrives with a manufacturing defect or that was produced in error on our part, which are handled under the limited warranty below. Please review your configuration, measurements, and options carefully before completing your purchase.

2. Inspect on Delivery

Please inspect your order at the time of delivery or pickup. If you notice any transit damage or a visible defect, note it right away and contact us within 48 hours with photographs so we can make it right quickly.

3. Limited Warranty

We warrant our doors and trim against defects in materials and workmanship for one year from the date of delivery, under normal interior use. If a covered defect appears, we will repair or replace the affected item at our discretion.

4. What the Warranty Does Not Cover

The warranty does not cover normal variation in natural wood veneer grain and color; damage caused by improper storage, handling, or installation; exposure to excessive moisture or direct water; use of the door in an exterior application; or normal wear and tear. Doors must be properly sealed and finished where required, and installed level and plumb, for the warranty to remain valid.

5. How to Make a Warranty Claim

To make a warranty claim for a defective or incorrectly produced item, contact us at (772) 271-5995 or [email protected] with your order details and photographs of the issue. We will guide you through the next steps.

6. Your Rights

This limited warranty is in addition to any rights you may have under applicable Florida and federal consumer law.